GDPR Compliance

The app used for assuring the GDPR, LGPD, CCPA-CPRA, VCDPA, CPA, CTDPA, UCPA, APPI, PIPEDA compliance of this site, collects your IP and the email address in order to process the data. For more check Privacy Policy & Terms of Service

Data Rectification

You can use the link below to update your account data if it is not accurate.

Data Portability

You can use the links below to download all the data we store and use for a better experience in our store.

Access to Personal Data

You can use the link below to request a report which will contain all personal information that we store for you.

Right to be Forgotten

Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore .

Change sweat and effort

For pleasant and effortless walks

Convert your bike to electric in 30 seconds

GENERAL

What benefits does Spiny offer?

With Spiny, you can pedal faster and with less effort. Convert your bike to electric for much less than what one would cost you.
Is my bike compatible with Spiny?

Yes, Spiny adapts to almost any bicycle model, offering wide compatibility. If you have questions, you can contact our team.
How do you install Spiny?

Installation is quick and easy, less than 2 minutes for the first installation and less than 30 seconds to install and remove later.
What happens if I am not satisfied?

We offer free return for the first month if you are not satisfied with Spiny.
Do you offer a guarantee?

Yes, the Spiny conversion kit has a 3-year warranty to ensure your satisfaction.

SHIPMENT

What are the delivery times?

All orders are shipped from our warehouse in Barcelona, ​​Spain.

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Spain Peninsula: 1 business day

Balearic Islands, Portugal, France, Monaco: 1-2 business days

Germany, Belgium, Italy, Netherlands, Czech Republic, Denmark, Austria: 2-3 business days

Rest of Europe: 3-5 working days
What transportation agency do we work with?

All our orders are shipped by GLS Services.
How can I track my order?

When your order ships, you will receive an email from us and GLS Services, where you will be provided with the tracking number.
Click here if you would like to track your order. .

If you do not have information about the order, please send an email to info@getspiny.com or by contacting +34 603509746

RETURNS

How can I make a return?

To proceed with a return you must write an email to info@getspiny.com
Please include the following information to facilitate the process:
-In the subject indicate your order number.
-In the message, indicate your name and surname and the reason for the return.

The requirements to make a return are the following:
-That no more than 14 business days have passed since you received the product.
-There is no material damage.
-The original packaging must be preserved.

Please note that you must ship the product to Barcelona, ​​where our warehouse is located.
We will respond to you within a maximum period of 24 business hours.
How do I get my money back?

You can make a product exchange, a gift card for the value of your order or a return to your original payment method.

Product change: New shipping will be free.
Gift card: The gift card will not have an expiration date, you can use it whenever you want.
Refund: You will be refunded the full amount excluding shipping. You will see it reflected in your account in 72 hours.

WARRANTY

What is the warranty period?

The warranty on our products is 2 years.
What does the warranty cover?

- Manufacturing defects
- Product anomalies during the warranty period
- Damage unlikely during transport
- Quality problems

APPLICATIONS

What are the uses of Spiny?

We are focused on amateur audiences.