Frequent questions

Spiny is a device that converts any bicycle into electric, facilitating a transition
efficient and safe towards more sustainable mobility.

Spiny installation is very easy, you just need to position it correctly with a template
included and tighten two screws. Then, you must install two wireless sensors with some bands
elastic bands also included, and you're all set!

Approximately 15 minutes.

You only need an Allen key included in the kit.

Spiny is compatible with most bicycles, except folding ones.

Lasts between 25 and 50 km per charge, depending on use, and recharges in 4 hours with a charger
including.

The kit weighs only 2 kg.

Does not require regular maintenance. If necessary, a wear element must be replaced.
included in the kit.

It has 5 levels of assistance, which are configurable.

Yes, Spiny is completely removable.

Yes, the device is resistant to water splashes, such as rain.

Spiny is available for purchase online or through authorized representatives.

Spiny increases power, making it easier to climb slopes and pedal against the wind.

Spiny complies with European community regulations, including a power limit of
250W and a maximum speed of 25 km/h.

Yes, it has 5 adjustable power modes through a free application.

It can be updated through the app available from June 2024.

All orders are shipped from our warehouse in Alicante, Spain.

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Spain Peninsula: 3 working days

Balearic Islands: 4 working days

Germany, Belgium, Italy, Netherlands, Czech Republic, Denmark, Austria: 2-3 business days

Rest of Europe: 3-5 business days

All our orders are shipped via UPS.

When your order ships, you will receive an email from us and UPS providing you with the tracking number.
Click here if you would like to track your order.

If you do not have information about the order, please send an email to info@getspiny.com or contact Whatsapp +34 604 84 03 02 from Monday to Friday from 09:00 to 19:00.

Shipping is free on the peninsula and with an extra EU 20 euros for the Balearic Islands and EU 45 to
Canary Islands with times between 1 and 5 days depending on the site.

To proceed with a return you must write an email to info@getspiny.com
Please include the following information to facilitate the process:
-In the subject indicate your order number.
-In the message, indicate your name and surname and the reason for the return.

The requirements to make a return are the following:
-That no more than 30 business days have passed since you received the product.
-There is no material damage.
-The original packaging must be preserved.

Please note that you must ship the product to Alicante, where our warehouse is located.
We will respond to you within a maximum period of 24 business hours.

You can make a product exchange, a gift card for the value of your order or a return to your original payment method.

Product change: New shipping will be free.
Gift card: The gift card will not have an expiration date, you can use it whenever you want.
Refund: You will be refunded the full amount excluding shipping. You will see it reflected in your account in 72 hours.

The warranty on our products is 3 years.

- Manufacturing defects
- Product anomalies during the warranty period
- Damage unlikely during transport
- Quality problems

No, installing Spiny does not affect the bike's warranty.

We are focused on urban cycling.